Flaww Nappy Warranty

The Flaww nappy is covered by a 12 month warranty. We maintain high standards and strict quality control, but once in a while a faulty item may slip through the process.

To file a claim, please send an email to hello@flaww.co.uk with your order number and the pictures of the defects. We handle faulty returns on an individual basis. 

  

What is covered in our warranty: 

 Manufacturing defects of the following: 

  • Fabric and PUL 
  • Stitching
  • Poppers 

 

What is not covered: 

 The following are not manufacturing defects 

  • Slight relaxing of elastics
  • Slight variances in snap placements
  • Snags
  • Fading
  • Pilling
  • Leaks

 

Our warranty does not cover products that have been subjected to excessive or incorrect laundering or mistreatment; the definition of excessive laundering and mistreatment includes but is not limited to: 

 

  • PUL delamination due to high temperature washing, sun damage, drying on/too close to a radiator or tumble-drying on a high setting
  • Damage due to washing above 60 degrees, washing with open hook and loop fasteners (such as Velcro products) or soaking
  • Damage as a result of contact or exposure to fabric softeners, bleach, vinegar, harsh stain removers, natural soaps or barrier creams
  • Excessive wear and tear

 

A refund can only be obtained by the original buyer.