Tropical Leaf

SHIPPING & RETURNS

Shipping:

We are a small family run business and therefore aim to ship all orders within 3 - 5 business days at the latest.

Orders will be sent via Royal Mail and we offer FREE delivery for orders over the value of £50.00.

As we are an eco conscious company we use recyclable paper mailing bags and envelopes, we may also  occasionally reuse packaging when sending  parcels.

 

Returns:

We hope you will be happy with your order but should you wish to return your items to us for any reason then you may do so within 14 days of delivery.

Please send an email as soon as possible to hello@flaww.co.uk notifying us that you wish to return your item/s remembering to include your order number and we will get back to you as soon as possible with return instructions.

 All returns should be unused and unwashed and must be in their original condition.

Please enclose a note with your return and include your name and order number for us to be able to process your return. If you do not include this information you risk us not being able to refund you.

We aim to process returns within 7 - 10 business days.

 Please allow up to 10 working days before contacting us about your return. 

 

What about the cost of returns?

If the item is not as described as per the item description/photos or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage. We are unable to cover the cost of returns for any other reason.

If you think we've sent you the wrong item, please double check the full description of the item on the listing before returning the item to us.

This does not affect your statutory rights.